# Cancelled subscription - still charged by paddle.com
**URL:** https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510
**Category:** General
**Created:** [December 13, 2018, 12:55pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510 "2018-12-13T12:55:50Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Raj](https://forum.pinegrow.com/u/Raj)
#### Post date: [December 13, 2018, 12:55pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/1 "2018-12-13T12:55:50Z")
I cancelled my subscription to pinegrow in Jan 2017 because of the undo bugs.
I am still being charged $9.60 every month by [paddle.com](http://paddle.com).
Raj
btw. undo bugs are still not fixed ☹
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [December 13, 2018, 1:17pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/2 "2018-12-13T13:17:51Z")
Regarding billing and/or licensing issues, you should contact us directly \> [https://pinegrow.com/contact-us/](https://pinegrow.com/contact-us/)
However, because your claim is public, I will answer publicly here as well.
From what I see, you have subscribed to a monthly plan for Pinegrow PRO - Personal on Feb 2018 then you have cancelled the subscription on May 2018.
Since that date, no payment was processed by us (at least with a license associated to the email raj@ad4u._._)
Regards.
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [December 13, 2018, 1:21pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/3 "2018-12-13T13:21:30Z")
Note: I see another subscription to a monthly plan for Pinegrow PRO - Personal but this time, with the email pinegrow@ad4u. _._ but I don’t find any cancellation request nor message from you in our support mailbox nor in the billing system.
Please contact us before Jan 13, 2019 (next due) so we can find a solution.
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### Author:  [@Raj](https://forum.pinegrow.com/u/Raj)
#### Post date: [December 13, 2018, 1:25pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/4 "2018-12-13T13:25:58Z")
Cancel subscription
RE: pinegrow@ad4u._._
I have subscribed to check out the system for a month.
Please cancel the on going subscription as I will join again if the software is
what I need.
Best regards,
Raj
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### Author:  [@Raj](https://forum.pinegrow.com/u/Raj)
#### Post date: [December 13, 2018, 1:33pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/5 "2018-12-13T13:33:44Z")
Also, still being charged for May 2018 cancelled subscription.
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [December 13, 2018, 1:37pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/6 "2018-12-13T13:37:23Z")
I see more details now:
Initial subscription (Order #911537) was cancelled (and fully refunded) as per your demand on 2nd January 2017. I can provide all the details (discussion + email + cancellation confirmation from Paddle)
But on 13th Jan 17, a new subscription was purchased (Order #1102904) and it is running since that date without any specific request of cancellation. (I can also provide the details)
I’m now going to close this topic.
Again, contact us [in private](https://pinegrow.com/contact-us/) for more details and for further actions.
Regards.
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [December 13, 2018, 1:46pm UTC](https://forum.pinegrow.com/t/cancelled-subscription-still-charged-by-paddle-com/2510/7 "2018-12-13T13:46:48Z")