# Canel renewal please

**URL:** <https://forum.pinegrow.com/t/canel-renewal-please/8196>\
**Category:** General\
**Created:** [July 2, 2023, 12:18am UTC](https://forum.pinegrow.com/t/canel-renewal-please/8196 "2023-07-02T00:18:27Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![seaj1one](https://avatars.discourse-cdn.com/v4/letter/s/ed655f/32.png) [@seaj1one](https://forum.pinegrow.com/u/seaj1one)\
**Post date:** [July 2, 2023, 12:18am UTC](https://forum.pinegrow.com/t/canel-renewal-please/8196/1 "2023-07-02T00:18:28Z")

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I cancelled renewal over 6 months ago but got sent an email by paddle so that a payment will be taken.

Can you cancel it please.

38911766-50093027

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**Author:** ![matjaz](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/matjaz/32/5_2.png) [@matjaz](https://forum.pinegrow.com/u/matjaz)\
**Post date:** [July 3, 2023, 3:39am UTC](https://forum.pinegrow.com/t/canel-renewal-please/8196/2 "2023-07-03T03:39:00Z")

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I can’t find the subscription in our system. Please contact [support@pinegrow.com](mailto:support@pinegrow.com) with more details and we’ll take care of it.

Note: It is best to directly contact support for licensing issues and questions.