# Does anybody from Pinegrow answer posts in this forum?
**URL:** https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596
**Category:** General
**Created:** [February 8, 2018, 4:00pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596 "2018-02-08T16:00:02Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@garyvey](https://forum.pinegrow.com/u/garyvey)
#### Post date: [February 8, 2018, 4:00pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/1 "2018-02-08T16:00:02Z")
I was just wondering if this forum is strictly a user forum or does somebody from Pinegrow answer posts here? Do I get better support if I write questions directly to the support Email?
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### Author:  [@Terry44](https://forum.pinegrow.com/u/Terry44)
#### Post date: [February 8, 2018, 4:13pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/2 "2018-02-08T16:13:04Z")
Most of the active support is done via Slack. Yes, the pinegrow team do visit and respond to posts in this forum but also yes this is mainly a user support medium. Slack is where it all is being done.
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### Author:  [@garyvey](https://forum.pinegrow.com/u/garyvey)
#### Post date: [February 8, 2018, 4:15pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/3 "2018-02-08T16:15:06Z")
ok thanks for the info!
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### Author:  [@garyvey](https://forum.pinegrow.com/u/garyvey)
#### Post date: [February 8, 2018, 4:15pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/4 "2018-02-08T16:15:42Z")
Where can I get access to slack?
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### Author:  [@Terry44](https://forum.pinegrow.com/u/Terry44)
#### Post date: [February 8, 2018, 4:27pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/5 "2018-02-08T16:27:39Z")
[Pinegrow Slack Channel](https://pinegrow-webeditor.slack.com/)
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### Author:  [@schpengle](https://forum.pinegrow.com/u/schpengle)
#### Post date: [February 8, 2018, 7:03pm UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/6 "2018-02-08T19:03:31Z")
well, tbh, I notice more activity here now than in Slack. which is odd.
I didn’t really see much point for the Forum when it first started, as HEY! we have slack…
er
Then `slack’ started deleted all our older posts/data/info.
now, I dont see the point in Slack! as its not very active for _real time_ answers anyway.
if you have real issues, its best to contact Pinegrow team directly
[support@pinegrow.com](mailto:support@pinegrow.com)
thats after checking out the posts here and the docs, and now, you have access to the slack channel.
just bare in mind that we also have several different sets of docs to check out, with differetn search results!
its best to check them all.
ie, PG version 2-3
> **[Pinegrow Web Editor ⎢ Documentation & Tutorials](http://docsbeta.pinegrow.com/)**
>
> a desktop app that lets you build responsive websites faster with live multi-page editing, CSS styling and smart components for Bootstrap, Foundation, AngularJS and WordPress.
ie, [http://docsbeta.pinegrow.com/useful-docs-tutorials-quickly-get-started-pinegrow/](http://docsbeta.pinegrow.com/useful-docs-tutorials-quickly-get-started-pinegrow/)
PG version 4
> **[Pinegrow Web Editor | Build websites faster with Pinegrow Web Editor](https://docs.pinegrow.com/)**
>
> Welcome to your site! This is your homepage, which is what most visitors will see when they come to your site for the first time.
and there are several different Youtube channels too.
mmmm, I think I will start to collate these to make life easier.
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [February 9, 2018, 10:23am UTC](https://forum.pinegrow.com/t/does-anybody-from-pinegrow-answer-posts-in-this-forum/1596/7 "2018-02-09T10:23:07Z")
We read all the messages on the forum as well as all the messages on Slack but both places are community driven and we only provide a “caring presence” as well as the moderation.
The official places to get customer support from the Pinegrow team are:
- Our Main documentation site: [http://docs.pinegrow.com/](http://docs.pinegrow.com/)
- Our Pinegrow 2.x documentation site: [http://docsbeta.pinegrow.com/](http://docsbeta.pinegrow.com/) \> There you will find very detailed documents about WordPress theme builder, Master pages and more which are not yet updated for Pinegrow 4 (screenshots &/or videos) BUT which are absolutely relevant when it comes to the process.
- Our support email: [http://docs.pinegrow.com/contact-us/](http://docs.pinegrow.com/contact-us/)