# Error Message on Startup:
**URL:** https://forum.pinegrow.com/t/error-message-on-startup/10656
**Category:** Beginners
**Created:** [April 24, 2025, 12:40pm UTC](https://forum.pinegrow.com/t/error-message-on-startup/10656 "2025-04-24T12:40:10Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@golegup](https://forum.pinegrow.com/u/golegup)
#### Post date: [April 24, 2025, 12:40pm UTC](https://forum.pinegrow.com/t/error-message-on-startup/10656/1 "2025-04-24T12:40:10Z")
I am receiving this pop-up error message each time I open the Pinegrow application:
> #### **Unable to remember tasks**
>
> Unable to save the learned tasks because the database was not loaded properly. The file must be a valid JSON file.
What is causing this error message? How do I resolve it?
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### Author:  [@golegup](https://forum.pinegrow.com/u/golegup)
#### Post date: [April 24, 2025, 8:30pm UTC](https://forum.pinegrow.com/t/error-message-on-startup/10656/2 "2025-04-24T20:30:35Z")
I found a discussion thread on the forum with the same issue. The issue was marked resolved, however there was no mention on how this issue was fixed? Apparently this issue has affected others as well, so it would be helpful to include notes on what is causing this issue and how Pinegrow support was able to resolve it.
Message post from another user:
> [Unable to remember tasks](https://forum.pinegrow.com/t/unable-to-remember-tasks-popup-on-start/8833)
* * *
My issue occurs on: Pinegrow version: 8.4, Windows
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [May 8, 2025, 8:34am UTC](https://forum.pinegrow.com/t/error-message-on-startup/10656/4 "2025-05-08T08:34:26Z")
Could you please [contact support](https://pinegrow.com/contact-us/) so we can look into your issues?