# Error: Your account is not active, please check your billing details on our website \> SOLVED **URL:** \ **Category:** Questions\ **Created:** [April 18, 2026, 8:05am UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540 "2026-04-18T08:05:12Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Zack](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/zack/32/7008_2.png) [@Zack](https://forum.pinegrow.com/u/Zack)\ **Post date:** [April 18, 2026, 8:05am UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540/1 "2026-04-18T08:05:12Z")
I have upgraded to latest version 9.1. When trying to use the AI assistant I get the error message:Error: Your account is not active, please check your billing details on our website. I have re-activated my account **About Pinegrow Web Editor - 9.1 - PRO Personal + Tailwind** [zack.snyders@icloud.com](mailto:zack.snyders@icloud.com) I have also verified that my Openai credits are sufficient and showing active. So I have no idea what the problem is. I get this problem when trying to generate a site using the new Create with AI option as well as from within a project using AI assitant Mr Pine ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [April 18, 2026, 12:15pm UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540/2 "2026-04-18T12:15:43Z")
What do you see here? Does this match the settings that use your OpenAI credentials? ![image](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/6/63cbba6e7a3c99e0a9913d47c0dde88edfe7e62d.jpeg) ---
**Author:** ![Zack](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/zack/32/7008_2.png) [@Zack](https://forum.pinegrow.com/u/Zack)\ **Post date:** [April 20, 2026, 11:01am UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540/3 "2026-04-20T11:01:22Z")
Yes it does. The model displayed there is definately part of my OpenAI list. When I select Build, a project is built and workspace opened. In the left column view the build prompt is displayed and below that Error: Your account is not active, please check your billing details on our website. No idea of how to fix it? ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [April 20, 2026, 11:11am UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540/4 "2026-04-20T11:11:42Z")
Hello Zack, Can you please: - Double-check your OpenAI account and make sure your billing is OK (note: ‘check your billing details’ is not a message from Pinegrow) - Double-check your OpenAI settings; if needed, generate a new key and replace the previous one - Contact Pinegrow support directly if the problems persist ![image](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/c/c6043801841f6302fb44b753f096ba62342fbb7f.png) ---
**Author:** ![Zack](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/zack/32/7008_2.png) [@Zack](https://forum.pinegrow.com/u/Zack)\ **Post date:** [April 20, 2026, 12:09pm UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540/5 "2026-04-20T12:09:31Z")
I’ve recreated API key and relinked. Thanks bud! Working now. Regards Zack ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [April 20, 2026, 12:35pm UTC](https://forum.pinegrow.com/t/error-your-account-is-not-active-please-check-your-billing-details-on-our-website-solved/11540/6 "2026-04-20T12:35:42Z")