# I can't open Pinegrow 7.7 / MacOS **URL:** \ **Category:** Bug Reports\ **Created:** [September 18, 2023, 11:19pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371 "2023-09-18T23:19:03Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 18, 2023, 11:19pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/1 "2023-09-18T23:19:03Z")
Hi. My english is very limited, sorry. I’m having problems with version 7.7 on an M1 Mac. (macOS 13.5.2). After installing the latest version I can open the app and it asks me for my email and password (I think previous versions -updating- did not ask me for this but I may be wrong). After closing Pinegrow I can’t open it again and I have to reinstall it, enter email and password… Over and over again. ---
**Author:** ![adamslowe](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/adamslowe/32/4590_2.png) [@adamslowe](https://forum.pinegrow.com/u/adamslowe)\ **Post date:** [September 19, 2023, 12:46am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/2 "2023-09-19T00:46:08Z")
@Josan Silly question… did you install it by dragging it into the application folder, or are you trying to run it from the DMG file? I’ve mistakenly done the latter more than I’d like to admit, and it can cause the issues you described. ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 19, 2023, 9:31am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/3 "2023-09-19T09:31:25Z")
Thanks for your support, Adam. I already thought that might have been it, Adam. But I have installed and deleted it five or six times (I have even deleted several programs that I barely used to test). First I installed as usual: dragging the icon over the _Applications_ folder and replacing Pinegrow; I have also tried deleting the application first and installing it later (deleting in two ways: by dragging the icon to the trash and with the CleanMyMac X application). At the moment, I have reinstalled version 7.6, which does work for me. ---
**Author:** ![adamslowe](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/adamslowe/32/4590_2.png) [@adamslowe](https://forum.pinegrow.com/u/adamslowe)\ **Post date:** [September 19, 2023, 12:44pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/4 "2023-09-19T12:44:33Z")
Damn, I was hoping this would be an easy one. I’m also running macOS 13.5.2 and can’t reproduce the issue with the M1 version of Pinegrow 7.7.1 (did you notice they did another update at some point?). My only other suggestion would be to try clearing the ~/Library/Application Support/Pinegrow folder. ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 19, 2023, 4:11pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/5 "2023-09-19T16:11:42Z")
I have tried your suggestion of deleting “Pinegrow folder”. I have tried version 7.7.1. Every time I open Pinegrow it generates a new “Pinegrow folder” that prevents me from opening Pinegrow again after closing it. If I delete “Pinegrow folder” again I can reopen Pinegrow. And, in this way, I enter an infinite loop: open, close, delete, open… ---
**Author:** ![matjaz](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/matjaz/32/5_2.png) [@matjaz](https://forum.pinegrow.com/u/matjaz)\ **Post date:** [September 20, 2023, 7:26am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/6 "2023-09-20T07:26:04Z")
@Josan what happens when you try to restart PG? Does the window show up? Can you try running from the terminal with and seeing if any useful error messages show up: ```auto ./PinegrowMacARM64.7.71.app/Contents/MacOS/nwjs ``` ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 20, 2023, 9:43am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/7 "2023-09-20T09:43:28Z")
Hi, Matjaz. Nothing happens. Nothing appears. I don’t know how to work with the terminal, I’m a newbie. ![Sin título](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/a/a980acea23d52be45d09c8c21133948d2afd0a25.png) ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [September 20, 2023, 3:04pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/8 "2023-09-20T15:04:41Z")
If the problem is still there, I invite you to contact the support. > **[Contact Us | Pinegrow Web Editor](https://pinegrow.com/contact-us/)** > > Ran into problems? Have a suggestion? We would love to hear from you! ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 20, 2023, 3:16pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/9 "2023-09-20T15:16:23Z")
Thank you, Emmanuel. ---
**Author:** ![Vincent](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Vincent](https://forum.pinegrow.com/u/Vincent)\ **Post date:** [September 21, 2023, 3:06pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/10 "2023-09-21T15:06:55Z")
Hello !! Same problem here with a Mac M1. Best regards, Vincent from Ufo Agency. ---
**Author:** ![apothik](https://avatars.discourse-cdn.com/v4/letter/a/54ee81/32.png) [@apothik](https://forum.pinegrow.com/u/apothik)\ **Post date:** [September 21, 2023, 3:18pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/11 "2023-09-21T15:18:05Z")
Same problem for me. I’ve completely removed the application, re-downloaded the install package, drag the Application to the Applications folder and the attempt to launch the program. It flashes for a moment and then closes. Mac M1 with Ventura 13.5.2 ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 21, 2023, 3:49pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/12 "2023-09-21T15:49:18Z")
I am the initiator of this thread. Yesterday I tried reinstalling Ventura 13.5.2. Because? Out of desperation… Now I can work with version 7.7.1, but a bug remains: I cannot work in full screen and the “maximize” button that appears in the modal does not work, I have to enlarge the window manually. ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 21, 2023, 3:53pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/13 "2023-09-21T15:53:27Z")
I am the initiator of this thread. Yesterday I tried reinstalling Ventura 13.5.2. Because? Out of desperation… Now I can work with version 7.7.1, but a bug remains: I cannot work in full screen and the “maximize” button that appears in the modal does not work, I have to enlarge the window manually. I dare not claim that reinstalling the system was the solution. Correlation does not imply causation. ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [September 21, 2023, 4:24pm UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/14 "2023-09-21T16:24:12Z")
Following the introduction of version 7.7, we have indeed identified an issue related to the update of a major component of Pinegrow (NWJS) specifically concerning M1/M2 distributions for Mac. As a matter of urgency, we have immediately implemented a “live” fix, which means that it does not require downloading a new version but temporarily limits fullscreen display. However, as we have explained to @Josan this fix is a temporary workaround and also, it does not address the problem for those who already had version 7.6 installed and have already downloaded and launched the application in version 7.7. If you find yourself in this situation, please contact the support so that we can provide you with a minimally disruptive workaround while we work to resolve this situation. Thank you for your understanding. ---
**Author:** ![iamrobbie](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/iamrobbie/32/4694_2.png) [@iamrobbie](https://forum.pinegrow.com/u/iamrobbie)\ **Post date:** [September 22, 2023, 2:20am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/15 "2023-09-22T02:20:09Z")
Same “maximize” issue here. Hoping for a fix soon 🙂 ---
**Author:** ![matjaz](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/matjaz/32/5_2.png) [@matjaz](https://forum.pinegrow.com/u/matjaz)\ **Post date:** [September 22, 2023, 7:18am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/16 "2023-09-22T07:18:52Z")
The update that lets you again use the full screen mode is out. Please re-download Pinegrow 7.71 from [Pinegrow Web Editor | Website Builder for Professionals](https://pinegrow.com?download) ---
**Author:** ![Josan](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@Josan](https://forum.pinegrow.com/u/Josan)\ **Post date:** [September 22, 2023, 8:34am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/17 "2023-09-22T08:34:24Z")
Thank you, Matjaz and Emanuel. ---
**Author:** ![Vincent](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Vincent](https://forum.pinegrow.com/u/Vincent)\ **Post date:** [September 22, 2023, 8:44am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/18 "2023-09-22T08:44:10Z")
Thank you, Matjaz and Emanuel. ---
**Author:** ![Vincent](https://avatars.discourse-cdn.com/v4/letter/v/e9bcb4/32.png) [@Vincent](https://forum.pinegrow.com/u/Vincent)\ **Post date:** [September 22, 2023, 8:44am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/19 "2023-09-22T08:44:52Z")
Thank you, Matjaz and Emanuel. And all the staf… ---
**Author:** ![szymon](https://avatars.discourse-cdn.com/v4/letter/s/34f0e0/32.png) [@szymon](https://forum.pinegrow.com/u/szymon)\ **Post date:** [September 25, 2023, 8:22am UTC](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371/20 "2023-09-25T08:22:48Z")
Unfortunately, the program has stopped working. When you click on the icon, nothing happens. I reinstalled, uninstalled, even changed the folder. Nothing helps. [Next page](https://forum.pinegrow.com/t/i-cant-open-pinegrow-7-7-macos/8371.md?page=2)