# Install question / new Version 5.97 didn't start
**URL:** https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411
**Category:** Bug Reports
**Created:** [August 3, 2020, 12:06pm UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411 "2020-08-03T12:06:10Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@cakebook](https://forum.pinegrow.com/u/cakebook)
#### Post date: [August 3, 2020, 12:06pm UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/1 "2020-08-03T12:06:10Z")
Hi everyone,
I use Pringrow from the Beginning…nice Tool. Since a time I must ‘ignore’ at the point you can see on the picture. And today after installing Pingrow 5.972 it didn’t start. Has anybody that Problem too?
Best Regards.
J.
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### Author:  [@zedbuza](https://forum.pinegrow.com/u/zedbuza)
#### Post date: [August 3, 2020, 6:11pm UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/2 "2020-08-03T18:11:22Z")
+1. the latest 5.972 doesn’t start on Ubuntu and Mint as well, so I will revert to the previous version.
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### Author:  [@mhigaki](https://forum.pinegrow.com/u/mhigaki)
#### Post date: [August 4, 2020, 12:15am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/3 "2020-08-04T00:15:48Z")
|Description:|Ubuntu 20.04.1 LTS|
|Release:|20.04|
Same problem. I cannot run the new version of PG 5.972.
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### Author:  [@SointulArt](https://forum.pinegrow.com/u/SointulArt)
#### Post date: [August 4, 2020, 1:12am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/4 "2020-08-04T01:12:02Z")
PG 5.972 not running on Ubuntu 18.04.
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [August 4, 2020, 9:22am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/5 "2020-08-04T09:22:27Z")
Hello J.
Thanks for the feedback.
We have tested again and did not encounter this problem.
Can you please contact support if this problem persists?
> **[Contact Us | Pinegrow Web Editor](https://pinegrow.com/contact-us/)**
>
> Ran into problems? Have a suggestion? We would love to hear from you!
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [August 4, 2020, 9:39am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/6 "2020-08-04T09:39:49Z")
I have tested with 20.04 and faced the issue.
It is probably the same issue with 18.04, I’m going to test as well
We are going to check and fix the situation shortly. In the mean time, please, thank you for your understanding and to keep using the previous version available here [https://pinegrow.com/download/download-pinegrow-web-editor/](https://pinegrow.com/download/download-pinegrow-web-editor/)
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### Author:  [@zedbuza](https://forum.pinegrow.com/u/zedbuza)
#### Post date: [August 4, 2020, 11:04am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/7 "2020-08-04T11:04:39Z")
hi Emmanuel, can you please give us a link to the 5.97.1 version for download? that’s the last version that worked properly. the link you sent is for 5.97.0
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### Author:  [@Chief](https://forum.pinegrow.com/u/Chief)
#### Post date: [August 4, 2020, 2:07pm UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/8 "2020-08-04T14:07:12Z")
## +1 ! Linux 5.4.0-42-generic #46-Ubuntu SMP Fri Jul 10 00:24:02 UTC 2020 x86\_64 x86\_64 x86\_64 GNU/Linux
sha@lol:~/Desktop/PG$ ./PinegrowLibrary
[101063:101063:0804/170606.987247:ERROR:browser\_switcher\_service.cc(238)] XXX Init()
[101089:101089:0804/170607.084168:ERROR:sandbox\_linux.cc(376)] InitializeSandbox() called with multiple threads in process gpu-process.
Starting for 0.5 seconds and closing
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### Author:  [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [August 5, 2020, 6:58am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/9 "2020-08-05T06:58:31Z")
The issue is now fixed with the 5.972 setup for Linux.
Please [download the package again](https://pinegrow.com/?download) from our homepage and install it following our recommendations here: [https://docs.pinegrow.com/docs/getting-started/install-and-run-pinegrow/install-pinegrow-on-ubuntu-linux/](https://docs.pinegrow.com/docs/getting-started/install-and-run-pinegrow/install-pinegrow-on-ubuntu-linux/)
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### Author:  [@zedbuza](https://forum.pinegrow.com/u/zedbuza)
#### Post date: [August 5, 2020, 7:20am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/10 "2020-08-05T07:20:03Z")
it’s working now. thanks for the quick fix.
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### Author:  [@cakebook](https://forum.pinegrow.com/u/cakebook)
#### Post date: [August 5, 2020, 10:41am UTC](https://forum.pinegrow.com/t/install-question-new-version-5-97-didnt-start/4411/11 "2020-08-05T10:41:31Z")
Hi Emmanuel,
thanks for fix the issue!
J