# Launching Pinegrow 7 displays an incorrect screen and features are not accessible **URL:** \ **Category:** Bug Reports\ **Created:** [December 1, 2022, 10:21am UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291 "2022-12-01T10:21:38Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![PinegrowConfused](https://avatars.discourse-cdn.com/v4/letter/p/edb3f5/32.png) [@PinegrowConfused](https://forum.pinegrow.com/u/PinegrowConfused)\ **Post date:** [December 1, 2022, 10:21am UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/1 "2022-12-01T10:21:38Z")
My Pinegrow was working just fine until I downloaded Pinegrow 7. Now I can not choose any tab or close the program without using Task Manager. It is absolutely useless & broken. Please Help. Thank you ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [December 1, 2022, 10:24am UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/2 "2022-12-01T10:24:59Z")
Can you please [contact the support](https://pinegrow.com/contact-us/) as soon as you read this message and we will help you ๐Ÿ™‚ ---
**Author:** ![Begin](https://avatars.discourse-cdn.com/v4/letter/b/b4bc9f/32.png) [@Begin](https://forum.pinegrow.com/u/Begin)\ **Post date:** [December 1, 2022, 11:35am UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/3 "2022-12-01T11:35:59Z")
Idem.Pinegrow is broken. Unsually tab disable e problem with view e contrast color. Help pls ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [December 1, 2022, 1:01pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/4 "2022-12-01T13:01:49Z")
> [@Emmanuel](#): > > Can you please [contact the support](https://pinegrow.com/contact-us/) as soon as you read this message and we will help you ๐Ÿ™‚ Same answer, can you please [contact the support](https://pinegrow.com/contact-us/) as soon as you read this message and we will help you ๐Ÿ™‚ ---
**Author:** ![Theo](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/theo/32/5069_2.png) [@Theo](https://forum.pinegrow.com/u/Theo)\ **Post date:** [December 1, 2022, 1:12pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/5 "2022-12-01T13:12:21Z")
Same issue under Windows 11. Emailed support, thanks. ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [December 1, 2022, 2:39pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/6 "2022-12-01T14:39:01Z")
I want to reassure all those who might be worried about the previous messages in this topic. Once you have contacted support, they will take good care of you and provide you with the solution that will allow Pinegrow 7 to run beautifully on your systems ๐Ÿ˜‰ ---
**Author:** ![newinboston](https://avatars.discourse-cdn.com/v4/letter/n/9e8a1a/32.png) [@newinboston](https://forum.pinegrow.com/u/newinboston)\ **Post date:** [December 3, 2022, 3:27pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/7 "2022-12-03T15:27:11Z")
I have the same problem. Clean install from v7, no previous version installed. Same problem. MacOS intel, mojave or what ever previous version was called. Updated to ventura, same issue. ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [December 3, 2022, 4:05pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/8 "2022-12-03T16:05:05Z")
@newinboston Please, have a look at our release notes [HERE](https://pinegrow.com/release_notes/pinegrow-7-november-28-2022/#known-issues) ---
**Author:** ![newinboston](https://avatars.discourse-cdn.com/v4/letter/n/9e8a1a/32.png) [@newinboston](https://forum.pinegrow.com/u/newinboston)\ **Post date:** [December 3, 2022, 4:19pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/9 "2022-12-03T16:19:56Z")
Thanks, I made sure to delete the pinegrow library folder as instructed - still no luck. ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [December 3, 2022, 5:13pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/10 "2022-12-03T17:13:05Z")
@newinboston It is very strange because 100% of the feedbacks identical to yours (and we have received a lot of them) and which have followed the procedure have solved this exact problemโ€ฆ I donโ€™t dare to ask you about the scrupulous follow-up of the procedure, but this leaves me with no other solution to offer you for the time being. ---
**Author:** ![newinboston](https://avatars.discourse-cdn.com/v4/letter/n/9e8a1a/32.png) [@newinboston](https://forum.pinegrow.com/u/newinboston)\ **Post date:** [December 3, 2022, 8:09pm UTC](https://forum.pinegrow.com/t/launching-pinegrow-7-displays-an-incorrect-screen-and-features-are-not-accessible/7291/11 "2022-12-03T20:09:07Z")
Indeed, and it is because I did not delete the folder correctly (wrong directory). I am pleased to report back that I have gotten it working, and also discovered 50 or 60 gigs worth of orphaned files which I was also able to delete to free disk space. ๐Ÿ•ถ