# License Purchase

**URL:** https://forum.pinegrow.com/t/license-purchase/4287
**Category:** General
**Created:** [June 29, 2020, 2:52pm UTC](https://forum.pinegrow.com/t/license-purchase/4287 "2020-06-29T14:52:40Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![john](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@john](https://forum.pinegrow.com/u/john)
#### Post date: [June 29, 2020, 2:52pm UTC](https://forum.pinegrow.com/t/license-purchase/4287/1 "2020-06-29T14:52:40Z")

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I made an error when renewing my licenses. I actually purchased new licenses instead of renewals. I sent an email to [support@pinegrow.com](mailto:support@pinegrow.com). I have not heard back from any one. Is their an another email account that I should use?

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### Author: ![Marf](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/marf/32/1799_2.png) [@Marf](https://forum.pinegrow.com/u/Marf)
#### Post date: [June 29, 2020, 3:42pm UTC](https://forum.pinegrow.com/t/license-purchase/4287/2 "2020-06-29T15:42:47Z")

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Hi John, sorry to hear that your renewing went wrong!

That emailaddress you mentioned and used is correct.  
Hope they get back to you soon, I’m sure they can fix/solve it for you.

See also the **Contact Page** (if you didn’t see it) for more info about contacting them.

* * *

> **[Contact Us | Pinegrow Web Editor](https://pinegrow.com/contact-us/)**
>
> Ran into problems? Have a suggestion? We would love to hear from you!

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### Author: ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [June 29, 2020, 3:48pm UTC](https://forum.pinegrow.com/t/license-purchase/4287/3 "2020-06-29T15:48:31Z")

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@john

Sorry, your initial message fell through the cracks.  
The situation is resolved, you have mail in your inbox 😉

Thank you for your understanding.

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### Author: ![john](https://avatars.discourse-cdn.com/v4/letter/j/a3d4f5/32.png) [@john](https://forum.pinegrow.com/u/john)
#### Post date: [June 29, 2020, 6:05pm UTC](https://forum.pinegrow.com/t/license-purchase/4287/4 "2020-06-29T18:05:07Z")

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Thanks,  
Also there is a 2nd purchase of Pinegrow Pro under a gmail account in the same support ticket.  
I have two Licenses That also needs to be refunded, so I can purchase the second renewal

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### Author: ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)
#### Post date: [June 29, 2020, 6:52pm UTC](https://forum.pinegrow.com/t/license-purchase/4287/5 "2020-06-29T18:52:34Z")

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Both are done.

Regards.