# Monthly License Issue

**URL:** <https://forum.pinegrow.com/t/monthly-license-issue/10332>\
**Category:** General\
**Tags:** bug\
**Created:** [February 9, 2025, 3:47pm UTC](https://forum.pinegrow.com/t/monthly-license-issue/10332 "2025-02-09T15:47:29Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![hishamsolieman](https://avatars.discourse-cdn.com/v4/letter/h/e5b9ba/32.png) [@hishamsolieman](https://forum.pinegrow.com/u/hishamsolieman)\
**Post date:** [February 9, 2025, 3:47pm UTC](https://forum.pinegrow.com/t/monthly-license-issue/10332/1 "2025-02-09T15:47:29Z")

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Hello All,

I’ve paid the license for 1 month to try Pinegrow via Paypal , however within 2 days , I’ve not received my license via E-mail.

I tried “Recover License” page and also contact customer support via e-mail but still no response or an e-mail containing the key.

Please support in this matter , I’ve already wasted almost 3 days without even able to use the software.

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [February 10, 2025, 10:31am UTC](https://forum.pinegrow.com/t/monthly-license-issue/10332/2 "2025-02-10T10:31:09Z")

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Hi Hisham,

We’ve sent your license information back to you.  
Please confirm that you’ve received it.

Best regards.