# Mr. Pinecone Failing to Recognise My Openrouter API Key

**URL:** <https://forum.pinegrow.com/t/mr-pinecone-failing-to-recognise-my-openrouter-api-key/10636>\
**Category:** Pinegrow AI Assistant\
**Tags:** ai-assistant\
**Created:** [April 19, 2025, 10:34am UTC](https://forum.pinegrow.com/t/mr-pinecone-failing-to-recognise-my-openrouter-api-key/10636 "2025-04-19T10:34:23Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![CycleLochNess](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/cyclelochness/32/6476_2.png) [@CycleLochNess](https://forum.pinegrow.com/u/CycleLochNess)\
**Post date:** [April 19, 2025, 10:34am UTC](https://forum.pinegrow.com/t/mr-pinecone-failing-to-recognise-my-openrouter-api-key/10636/1 "2025-04-19T10:34:23Z")

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I entered my API key and used it to respond to prompts to build the project brief but when I attempt to ask anything for real I get:

“Please enter your API provider key(s) in [Settings] to get started.”

I’ve tried a new Openrouter API key, same result. I can see activity on the API key on the Openrouter website so it must be connecting.

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [April 20, 2025, 3:25pm UTC](https://forum.pinegrow.com/t/mr-pinecone-failing-to-recognise-my-openrouter-api-key/10636/2 "2025-04-20T15:25:47Z")

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Hi,

I just tested it with an active OpenRouter account that has credits, and I didn’t encounter any particular issues. (see video) I encourage you to contact our support team, providing your version of Pinegrow and all the details of your process so we can try to determine the cause of your issue.

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**Author:** ![CycleLochNess](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/cyclelochness/32/6476_2.png) [@CycleLochNess](https://forum.pinegrow.com/u/CycleLochNess)\
**Post date:** [April 21, 2025, 1:20pm UTC](https://forum.pinegrow.com/t/mr-pinecone-failing-to-recognise-my-openrouter-api-key/10636/3 "2025-04-21T13:20:27Z")

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Thanks for the quick response. I don’t see any difference in my settings. I’ll contact support.