# My acct expiration AND how to renew? **URL:** \ **Category:** General\ **Created:** [August 22, 2020, 4:13pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461 "2020-08-22T16:13:39Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![kat](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/kat/32/2221_2.png) [@kat](https://forum.pinegrow.com/u/kat)\ **Post date:** [August 22, 2020, 4:13pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/1 "2020-08-22T16:13:39Z")
How do I find out when my PG payment expires? I think it expires 2020-12-5. Cannot figure out how to renew the ‘Special Offer: UP TO 50% OFF all Pinegrow editions & renewals of one-time payment licenses.’ I emailed support a couple days ago and no reply ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [August 22, 2020, 4:24pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/2 "2020-08-22T16:24:52Z")
Hello Kat, ​ ​Summer time 🌞, mojitos 🍸 and tapas 🥫 … Don’t worry, we are still here for you! ​Here is the way to check the situation of your one time payment license: ​ Just login to [http://shop.pinegrow.com/renew](http://shop.pinegrow.com/renew) with your license data and you will find all the details about your license including our current discounted renewal offer. Reminder: > **[How-to Renew your annual license | Pinegrow Web Editor](https://pinegrow.com/docs/licensing-questions/how-to-renew-your-license-to-continue-getting-pinegrow-updates-major-upgrades/)** > > Renewing the license – for half the price of a new license – will give you one more year of free Pinegrow updates + access to the Major upgrades (for example V2.xx to V3.xx). You can do it through an… And I have just created a FAQ entry for this one 🙂 > **[FAQ | Pinegrow Web Editor](https://pinegrow.com/faq/#how-can-i-check-the-status-of-my-one-time-payment-license-and-especially-the-end-date-of-the-free-updates-period)** > > Although we try to provide as much information as possible on our website, it appears that many questions regularly come up on the community forum or in the support mailbox. We thought it might be a… Best regards. ---
**Author:** ![kat](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/kat/32/2221_2.png) [@kat](https://forum.pinegrow.com/u/kat)\ **Post date:** [August 22, 2020, 4:41pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/3 "2020-08-22T16:41:21Z")
Did it! Is [support@pinegrow.com](mailto:support@pinegrow.com) the right place for help? ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [August 22, 2020, 4:44pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/4 "2020-08-22T16:44:28Z")
From [Contact Us | Pinegrow Web Editor](https://pinegrow.com/contact-us/) Our expert team are here to provide assistance with specific **Pinegrow features** , **billing** and/or **licensing issues**. Ask us a question or tell us about your problem and we’ll always endeavour to quickly find a solution for you. Your request will be processed by our support team and we’ll respond promptly after receipt. > While we sometimes respond to urgent messages on Saturdays and Sundays, we don’t offer 24/7 support and most of the time the Pinegrow support team – which is located in Europe (Timezone [CEST](https://www.timeanddate.com/time/zone/france/paris) or [CET](https://www.timeanddate.com/time/zone/france/paris)) – also enjoy well-deserved weekends. **Useful Tip** : add our support email ([support@pinegrow.com](mailto:support@pinegrow.com)) to your address book NOW so you will be able to receive our answers. ---
**Author:** ![kat](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/kat/32/2221_2.png) [@kat](https://forum.pinegrow.com/u/kat)\ **Post date:** [August 22, 2020, 4:48pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/5 "2020-08-22T16:48:31Z")
Makes sense. So on weekdays a few days to respond? Or is it better to put Qs here? ---
**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\ **Post date:** [August 22, 2020, 4:59pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/6 "2020-08-22T16:59:20Z")
As a customer, the best way to get support for your license is to [contact us by email](https://pinegrow.com/contact-us/). We usually answer the same day or the next day (but we are human, sometimes it can take two days :)) ---
**Author:** ![Pinegrow\_User](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/pinegrow_user/32/4919_2.png) [@Pinegrow\_User](https://forum.pinegrow.com/u/Pinegrow_User)\ **Post date:** [August 22, 2020, 5:00pm UTC](https://forum.pinegrow.com/t/my-acct-expiration-and-how-to-renew/4461/7 "2020-08-22T17:00:20Z")
> [@Emmanuel](#): > > Here is the way to check the situation of your one time payment license: > ​Just login to [My Pinegrow - Pinegrow](http://shop.pinegrow.com/renew) It would be nice if that data (expiration) [could be present in app](https://forum.pinegrow.com/t/where-can-i-find-out-how-long-my-current-license-will-last/4003/3). It would also benefit to have that shop link being a **secure** URL.