# New page cannot be opened

**URL:** <https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690>\
**Category:** Bug Reports\
**Tags:** bug\
**Created:** [November 18, 2020, 2:42pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690 "2020-11-18T14:42:57Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![designdrago](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@designdrago](https://forum.pinegrow.com/u/designdrago)\
**Post date:** [November 18, 2020, 2:42pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690/1 "2020-11-18T14:42:57Z")

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Hello  
after today’s update, it is impossible to open the New Page whether through the drop-down menu or icon, in no case does the page open, Solve this problem immediately

WIN 64 8.1 Pro

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [November 18, 2020, 3:38pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690/2 "2020-11-18T15:38:34Z")

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According to our tests, Open page works fine on macOS Catalina & Big Sur, Windows 10 and Ubuntu 20.

I fear a compatibility issue with your version of Windows…

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**Author:** ![designdrago](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@designdrago](https://forum.pinegrow.com/u/designdrago)\
**Post date:** [November 18, 2020, 3:41pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690/3 "2020-11-18T15:41:26Z")

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How is work before latest update

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [November 18, 2020, 4:31pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690/4 "2020-11-18T16:31:23Z")

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We have introduced changes on this part in order to host new features and it’s probably related.  
Imho, because we don’t test with your version of Windows, we did not faced the situation.

Can you please contact the support with all the technical details and we will investigate the situation and check if we can fix it in the next update?

Thanks.

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**Author:** ![designdrago](https://avatars.discourse-cdn.com/v4/letter/d/dc4da7/32.png) [@designdrago](https://forum.pinegrow.com/u/designdrago)\
**Post date:** [November 18, 2020, 4:36pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690/5 "2020-11-18T16:36:40Z")

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precisely, it does not work Neither open new page, nor with CTRL + N and all shortcuts are shown for MAC, which is not a problem, although they should be for PC. There is simply no open function, at the same time you know everything else works, type, open project, web, and others. Only this one doesn’t work

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<div class="post-metadata">

**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [November 18, 2020, 4:37pm UTC](https://forum.pinegrow.com/t/new-page-cannot-be-opened/4690/6 "2020-11-18T16:37:53Z")

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> [@Emmanuel](#):
>
> Can you please contact the support with all the technical details and we will investigate the situation and check if we can fix it in the next update?

In the mean time, of course, I advise you to keep using the previous version for the moment.