# No Answers to e-mail from Pinegrow support Why

**URL:** <https://forum.pinegrow.com/t/no-answers-to-e-mail-from-pinegrow-support-why/10476>\
**Category:** Bug Reports\
**Created:** [March 14, 2025, 3:10pm UTC](https://forum.pinegrow.com/t/no-answers-to-e-mail-from-pinegrow-support-why/10476 "2025-03-14T15:10:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![GLP001](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/glp001/32/6584_2.png) [@GLP001](https://forum.pinegrow.com/u/GLP001)\
**Post date:** [March 14, 2025, 3:10pm UTC](https://forum.pinegrow.com/t/no-answers-to-e-mail-from-pinegrow-support-why/10476/1 "2025-03-14T15:10:52Z")

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Could someone from the forum tell me why I, a beginner, I do not receive answers to the e-mails I sent to the pinegrow support although I bought the software and down loaded it ? Thank you

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [March 16, 2025, 11:34am UTC](https://forum.pinegrow.com/t/no-answers-to-e-mail-from-pinegrow-support-why/10476/2 "2025-03-16T11:34:39Z")

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Hey,

I’m sorry, but we can’t find your messages. Could you please confirm that you’re writing to the address listed here: [Contact Us | Pinegrow Web Editor](https://pinegrow.com/contact-us/) ?

Best regards.