# No response from support for over 3 weeks

**URL:** <https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860>\
**Category:** General\
**Created:** [January 22, 2021, 4:53pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860 "2021-01-22T16:53:55Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![PixxelHunter](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@PixxelHunter](https://forum.pinegrow.com/u/PixxelHunter)\
**Post date:** [January 22, 2021, 4:53pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860/1 "2021-01-22T16:53:55Z")

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Hello my name is Markus and I live in Germany.

Is there still a support for Pinegrow?

I made a request in december and again 2 in january. unfortunately no answer until today.

Therefore I try it now over the forum.

Many greetings

Markus

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [January 22, 2021, 5:14pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860/2 "2021-01-22T17:14:14Z")

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Hello @PixxelHunter I’m sorry for the situation & I’m going to check with the support.  
In the mean time, posting your question here with a clear topic could also help.

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**Author:** ![PixxelHunter](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@PixxelHunter](https://forum.pinegrow.com/u/PixxelHunter)\
**Post date:** [January 22, 2021, 5:24pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860/3 "2021-01-22T17:24:02Z")

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Thank you very much for the offer.

It is about the wordpress editor in Pinegrow Pro.

I would like to post the article. This is very large and has some screenshots for better understanding. Since my uploads are currently limited, this makes little sense.

HG Markus

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [January 22, 2021, 5:26pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860/4 "2021-01-22T17:26:48Z")

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@PixxelHunter  
I have changed your level, so you can post a full topic now.  
Thanks.

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<div class="post-metadata">

**Author:** ![PixxelHunter](https://avatars.discourse-cdn.com/v4/letter/p/5f9b8f/32.png) [@PixxelHunter](https://forum.pinegrow.com/u/PixxelHunter)\
**Post date:** [January 22, 2021, 5:29pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860/5 "2021-01-22T17:29:28Z")

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Ohh Thanks a lot .

Then I will post this in Pinegrow WP shortly

HG Markus

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<div class="post-metadata">

**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [January 22, 2021, 5:30pm UTC](https://forum.pinegrow.com/t/no-response-from-support-for-over-3-weeks/4860/6 "2021-01-22T17:30:40Z")

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@PixxelHunter Btw, we also have a custom procedure for complex “WordPress related” support requests that you will find here: [Contact Us | Pinegrow Web Editor](https://pinegrow.com/contact-us/#wordpress-support)