# Pinegrow 3.0.6 OSX 10.10.5 - Pinegrow Stopped Responding - Lost Work - Twice:(

**URL:** <https://forum.pinegrow.com/t/pinegrow-3-0-6-osx-10-10-5-pinegrow-stopped-responding-lost-work-twice/1208>\
**Category:** Bug Reports\
**Tags:** bug\
**Created:** [August 15, 2017, 2:57pm UTC](https://forum.pinegrow.com/t/pinegrow-3-0-6-osx-10-10-5-pinegrow-stopped-responding-lost-work-twice/1208 "2017-08-15T14:57:18Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![rich](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@rich](https://forum.pinegrow.com/u/rich)\
**Post date:** [August 15, 2017, 2:57pm UTC](https://forum.pinegrow.com/t/pinegrow-3-0-6-osx-10-10-5-pinegrow-stopped-responding-lost-work-twice/1208/1 "2017-08-15T14:57:19Z")

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After updating to 3.0.6 I’ve had an issue where Pinegrow has stopped responding. Both times it caused me to loose the work that I had done prior to the freeze. About 3 or 4 hours in all. What information can I provide you so that you can asses and address this?

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [August 16, 2017, 10:08am UTC](https://forum.pinegrow.com/t/pinegrow-3-0-6-osx-10-10-5-pinegrow-stopped-responding-lost-work-twice/1208/2 "2017-08-16T10:08:10Z")

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Hello Rich,

Please, send us your project file at [http://docs.pinegrow.com/contact-us/](http://docs.pinegrow.com/contact-us/)

**Note** : When you say “About 3 or 4 hours in all” do you mean that you don’t save your work?  
Maybe you should consider activating the backup option from the Settings screen?

 ![settings](https://yyz2.discourse-cdn.com/flex036/uploads/pinegrow/original/1X/d1f0b3e11a6024f42bc0ea03d1b176815797957c.jpg)

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**Author:** ![rich](https://avatars.discourse-cdn.com/v4/letter/r/35a633/32.png) [@rich](https://forum.pinegrow.com/u/rich)\
**Post date:** [August 17, 2017, 2:00pm UTC](https://forum.pinegrow.com/t/pinegrow-3-0-6-osx-10-10-5-pinegrow-stopped-responding-lost-work-twice/1208/3 "2017-08-17T14:00:56Z")

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Thanks for the reply. I would prefer not to send the entirety of my project. Is there anything specific that I can send to help such as a log file?

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**Author:** ![Emmanuel](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/emmanuel/32/6294_2.png) [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Post date:** [August 17, 2017, 2:36pm UTC](https://forum.pinegrow.com/t/pinegrow-3-0-6-osx-10-10-5-pinegrow-stopped-responding-lost-work-twice/1208/4 "2017-08-17T14:36:47Z")

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Because we value privacy, projects sent by our customers are kept private and are deleted immediately after our analysis.