# Snapshots 1.1 Possible bug report **URL:** \ **Category:** Pinegrow Snapshots\ **Tags:** bug-report-snapshots\ **Created:** [March 14, 2021, 1:32pm UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108 "2021-03-14T13:32:25Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![schpengle](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/schpengle/32/238_2.png) [@schpengle](https://forum.pinegrow.com/u/schpengle)\ **Post date:** [March 14, 2021, 1:32pm UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108/1 "2021-03-14T13:32:25Z")
Hi, just using Snapshots V1.1 mac os x 10.14.6 Mojave. Just trying to use the app to get a snapshot of [https://idott.io/pinegrowKauri.html](https://idott.io/pinegrowKauri.html) Im following the docs > **[Pinegrow Snapshots | Pinegrow Web Editor](https://pinegrow.com/docs/pinegrow-snapshots/)** > > Learn how to take and use static HTML snapshots of dynamic web applications. I have created project folder open url name file, create snapshot but … nothing appears. apart from a pinegrow.json file in the target folder. is there something silly Im missing? or is this not working at the mo? Also, Im not sure whether to put this under bug reports or This channel. since its a different app and nothing in this channel, lets give it some love So I’ve created a new sub catagory, [https://forum.pinegrow.com/tag/bug-report-snapshots](https://forum.pinegrow.com/tag/bug-report-snapshots) ---
**Author:** ![RobM](https://avatars.discourse-cdn.com/v4/letter/r/278dde/32.png) [@RobM](https://forum.pinegrow.com/u/RobM)\ **Post date:** [March 14, 2021, 6:38pm UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108/2 "2021-03-14T18:38:37Z")
Hrmmm, can’t replicate. I didn’t really look at the page, so I tried first with default options and then once with capturing JS turned off. Worked both times. I’m also on 10.14.6 with newest snapshot. ![image](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/a/a1df5dc6d58bfb2594bc267d5e7b4fa8e497f619.jpeg) Cheers, Bob ---
**Author:** ![schpengle](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/schpengle/32/238_2.png) [@schpengle](https://forum.pinegrow.com/u/schpengle)\ **Post date:** [March 14, 2021, 7:27pm UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108/3 "2021-03-14T19:27:50Z")
Ok, il try again now…after tea and food 🙂 see if its something odd…Network/browser… oddness…ports… aliens ---
**Author:** ![schpengle](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/schpengle/32/238_2.png) [@schpengle](https://forum.pinegrow.com/u/schpengle)\ **Post date:** [March 14, 2021, 11:31pm UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108/4 "2021-03-14T23:31:40Z")
Ok, Ive tried again… [![](https://img.youtube.com/vi/U9vm1VhEO_c/maxresdefault.jpg "PineGrow Snapshots not capturing a remote url") ](https://www.youtube.com/watch?v=U9vm1VhEO_c) nope! Nothing saved. any ideas? what would you like me to try? ---
**Author:** ![schpengle](https://yyz2.discourse-cdn.com/flex036/user_avatar/forum.pinegrow.com/schpengle/32/238_2.png) [@schpengle](https://forum.pinegrow.com/u/schpengle)\ **Post date:** [March 15, 2021, 1:03am UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108/5 "2021-03-15T01:03:55Z")
totally wiped it. ![Screenshot 2021-03-15 at 00.15.16](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/5/5b4557324fa67a09559294eb68d329be219c1c29.png) I noticed some crash reports, but when I opened them, they mentioned Theme Converter, which Ive not used at all really. odd. so, wiped it, then reinstalled it. Exactly the same. not working, zero captures, only a .json file is in the folder. Ok… so, reinstalled, checked a different site url no problem… well apart from the problem…s first it gave me errors about …commas or suchlike ![Screenshot 2021-03-15 at 00.50.06](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/c/c84b1ccea55a65b16ebc57a9ee7ab31060296d05.png) But rendered it… kind of badly, but that’s how it looked in the browser too. (a friend murdered this site for me) But, it worked! it had a capture - which an error message. So I tried it again, in the deeper nested project folder, which failed to save the kauri snapshot. IT worked! again… with an error, but looked completely different to the first one. :-/ meh. ![Screenshot 2021-03-15 at 00.53.09](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/9/95296bbba3f1ffc345bf7ca48686b5bd95826e0f.png) So then I again tried the idott, kauri page and again… ![Screenshot 2021-03-15 at 00.57.12](https://canada1.discourse-cdn.com/flex036/uploads/pinegrow/original/2X/0/0e2157fbe763f08ec9643f43b0dff31036f364ad.png) No dice. I simply cannot get a snapshot of that page for some reason. Any ideas what to try? Its 1am now…been trying for quite, some time. ---
**Author:** ![RobM](https://avatars.discourse-cdn.com/v4/letter/r/278dde/32.png) [@RobM](https://forum.pinegrow.com/u/RobM)\ **Post date:** [March 15, 2021, 9:47am UTC](https://forum.pinegrow.com/t/snapshots-1-1-possible-bug-report/5108/6 "2021-03-15T09:47:39Z")
Hi Schpengle, It seems to be something specific to your computer. Could you open the DevTools by right-clicking the Pinegrow logo and then “Inspect”. Next, navigate to the Console tab and see what errors you are getting. I seem to be able to capture both of those sites without problem. Cheers, Bob