# \#support

**URL:** https://forum.pinegrow.com/tag/support/34.md

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## [Upgrade question (no reply from support) \> SOLVED](https://forum.pinegrow.com/t/upgrade-question-no-reply-from-support-solved/10929)

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**Author:** [@gour](https://forum.pinegrow.com/u/gour)\
**Replies:** 1\
**Last updated:** [July 10, 2025, 10:27am UTC](https://forum.pinegrow.com/t/upgrade-question-no-reply-from-support-solved/10929 "2025-07-10T10:27:10Z")

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Hello, I sent inquiry to support on 6th of July, but no reply… My license has expired and I’d like to upgrade, although have not done much with Pinegrow so far. :frowning: I thought I’d use Tiki CMS for my websites,…

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## [How can I contact the support?](https://forum.pinegrow.com/t/how-can-i-contact-the-support/4755)

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**Author:** [@icos1](https://forum.pinegrow.com/u/icos1)\
**Replies:** 7\
**Last updated:** [December 16, 2020, 10:01am UTC](https://forum.pinegrow.com/t/how-can-i-contact-the-support/4755 "2020-12-16T10:01:59Z")

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Hallo, I have a generally question… How can I contact the support-team of Pinegrow? An eMail to “support@pinegrow.com” does probably not work, because I get NO RESPONSE!!!

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## [New WordPress support Guidelines](https://forum.pinegrow.com/t/new-wordpress-support-guidelines/3966)

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**Author:** [@Emmanuel](https://forum.pinegrow.com/u/Emmanuel)\
**Replies:** 13\
**Last updated:** [June 1, 2020, 10:47am UTC](https://forum.pinegrow.com/t/new-wordpress-support-guidelines/3966 "2020-06-01T10:47:53Z")

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Hello, In order to provide better support to our customers using Pinegrow PRO with WordPress theme builder and Pinegrow Theme Converter for WordPress, from April 9, 2020 ,we have started a new support procedure. Read m…