Pinegrow Community Support Forum

Pinegrow 3.0.6 OSX 10.10.5 - Pinegrow Stopped Responding - Lost Work - Twice:(

bug
#1

After updating to 3.0.6 I’ve had an issue where Pinegrow has stopped responding. Both times it caused me to loose the work that I had done prior to the freeze. About 3 or 4 hours in all. What information can I provide you so that you can asses and address this?

#2

Hello Rich,

Please, send us your project file at http://docs.pinegrow.com/contact-us/

Note: When you say “About 3 or 4 hours in all” do you mean that you don’t save your work?
Maybe you should consider activating the backup option from the Settings screen?

#3

Thanks for the reply. I would prefer not to send the entirety of my project. Is there anything specific that I can send to help such as a log file?

#4

Because we value privacy, projects sent by our customers are kept private and are deleted immediately after our analysis.