Hello. I just purchased Pinegrow and the Wordpress Plugin. I have activated the plugin but when clicking to open the editor, there is a “Loading Pinegrow Editor.” message but the editor does not open. I don’t know where to start to track down why the editor does not open in the Wordpress site. Any help is appreciated.
Hello and welcome,
Can you tell us a bit more about your setup?
Is this running in production or on a development environment? Any details you can share are helpful.
Which browser are you using, and do you have any browser extensions installed?
Anything else you think is relevant.
Feel free to contact support for a quicker, more detailed follow-up.
Emmanuel
Thank you for your response. This issue is on a production site hosted by Flywheel. The theme is GeneratePress. Aside from their three plugins, there are plugins for Akismet, Google Site Kit, Advanced Custom Fields, and the new AI plugin conduit for Gemini.
I have tested this with several browsers including Firefox, Edge, and Google Chrome. No difference. Clicking on the Projects section of the Pinegrown plugin, the screen just has the following:
Can you open the browser console or use Inspect and see if you find any clues? (for example, red items that indicate a problem)
Yes. There are a number of errors showing up when clicking on the Pinegrow editor. They all say the same thing:
Refused to execute script from ‘https://nicholaspeters.com/wp-content/plugins/pinegrow/pinegrow/lib/jquery/jquery-3.3.1.js?version=1.0.26’ because its MIME type (‘text/html’) is not executable, and strict MIME type checking is enabled.
Do you have a plugin that put the site into ‘Under Construction’ mode?
If so, can you try disabling it and keep us posted if that fixes the problem accessing Pinegrow?
No. Here is a list of plugins for this site. I checked on the Flywheel site, where there is a switch for putting a site behind a construction graphic, but that is turned off.
Emmanuel
I have also installed the Pingrow plugin on another site, this one also hosted by Flywheel. It’s the same – the plugin is very slow to respond and the editor does not launch. Do you think the issue is with the host?
Yes, this is just an empty page. It is not generated by a plugin.
And this site under construction, but with content on the homepage. Same results in trying to load the editor.
https://lorypeters.com/
Hi,
What the console message usually means is that the browser is trying to load a JavaScript file, but the server is returning an HTML page instead. Because of that, Chrome refuses to execute it.
Could you try opening this URL directly in your browser?
/wp-content/plugins/pinegrow/pinegrow/lib/jquery/jquery-3.3.1.js?version=1.0.26
If you see JavaScript code, that’s good. If you see a 404 page, a login page, or any other HTML page, then we’ve found the cause of the issue.
Since you’re hosting with Flywheel, it’s also worth clearing any server-side cache and checking whether a security rule, redirect, or optimization feature might be interfering with files inside the Pinegrow plugin folder.
It may also help to reinstall the Pinegrow plugin to make sure all plugin files were uploaded correctly.
Let us know what you see when opening that URL directly, and we’ll be happy to help investigate further.
Thank you. Here is what the browser page returns:
This site can’t be reached
Check if there is a typo in wp-content.
If spelling is correct, try running Windows Network Diagnostics.
DNS_PROBE_FINISHED_NXDOMAIN
I have cleared the server side cache and reinstalled the Pinegrow plugin.
I meant this page:
With the domain name appended to the link you provided, the site returns the normal index page.
That’s not normal. When you try to open the jQuery file you should be seeing JavaScript code. I suggest contacting the Flywheel support team here.
Okay. Will do. Thanks.
Back to you. Flywheel’s AI agent walked me through a number of possibilities. Finally, we tried WP_DEBUG and deactivating all of the plugins except Pinegrow. Here’s what the agent returned:
That error means the Pinegrow script is trying to use jQuery ($), but jQuery isn’t available on the front end, so the script fails. Since it works in wp-admin, this is still a front-end (client-side) issue.
WP_DEBUG is mainly for PHP errors, and it won’t change the fact that the front end is missing jQuery. It’s also important to turn WP_DEBUG off after you’re done, since it disables caching and can slow things down.
At this point, the next step is to ask the Pinegrow plugin developer why their front-end script is calling $ before jQuery is loaded, and whether there’s a setting to load jQuery first.
Sorry, but this is just a “silly AI-generated” support response that has nothing to do with your situation. Please try contacting Flywheel’s real support team.
If I could have found a live person, I would have. I will figure it out. Thank you.