No Answers to e-mail from Pinegrow support Why

Could someone from the forum tell me why I, a beginner, I do not receive answers to the e-mails I sent to the pinegrow support although I bought the software and down loaded it ? Thank you

Hey,

I’m sorry, but we can’t find your messages. Could you please confirm that you’re writing to the address listed here: Contact Us | Pinegrow Web Editor ?

Best regards.