Cancelled subscription - still charged by paddle.com

General
1

I cancelled my subscription to pinegrow in Jan 2017 because of the undo bugs.

I am still being charged $9.60 every month by paddle.com.

Raj

btw. undo bugs are still not fixed :frowning:

2

Regarding billing and/or licensing issues, you should contact us directly > https://pinegrow.com/contact-us/

However, because your claim is public, I will answer publicly here as well.

From what I see, you have subscribed to a monthly plan for Pinegrow PRO - Personal on Feb 2018 then you have cancelled the subscription on May 2018.

Since that date, no payment was processed by us (at least with a license associated to the email raj@ad4u..)

Regards.

3

Note: I see another subscription to a monthly plan for Pinegrow PRO - Personal but this time, with the email pinegrow@ad4u. . but I don’t find any cancellation request nor message from you in our support mailbox nor in the billing system.

Please contact us before Jan 13, 2019 (next due) so we can find a solution.

4

Cancel subscription

RE: pinegrow@ad4u..

I have subscribed to check out the system for a month.

Please cancel the on going subscription as I will join again if the software is

what I need.

Best regards,

Raj

5

Also, still being charged for May 2018 cancelled subscription.

6

I see more details now:

Initial subscription (Order #911537) was cancelled (and fully refunded) as per your demand on 2nd January 2017. I can provide all the details (discussion + email + cancellation confirmation from Paddle)

But on 13th Jan 17, a new subscription was purchased (Order #1102904) and it is running since that date without any specific request of cancellation. (I can also provide the details)

I’m now going to close this topic.
Again, contact us in private for more details and for further actions.

Regards.